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OPERATIONS MANAGEMENT
management consulting
Australian Landscape Management provides operations management support to help you design your operations to achieve your corporate goals.
We can help you to:
- Forecast demand for services and plan the capacity required to ensure seamless service delivery
- Allocate resources efficiently and demonstrate optimal use of available equipment and staff resources
- Select and implement appropriate maintenance strategies to achieve specified service levels
- Involve everyone responsible for service delivery in effective processes that achieve results on the ground.
Have you ever considered that…
- Landscape management, particularly of public open space, is a complex activity involving many services, variable workloads and ongoing public surveillance.
- Alignment of operations design and council strategy requires explicit communication of required outcomes and the ability to control resources to achieve them
- Historically, landscape management has not emphasised operations management, but now changing community expectations and customer service standards require improved performance.
We will help you to understand and demonstrate best practice.
Our operations management services integrate fully with open space planning and development processes, management and day to day maintenance.
Benefits of effective operations management include…
Reliable and consistent service
- Service performance objectives are used to drive resource allocation and work plans
- Maintenance types and strategies will be selected to achieve operational objectives
- Forecast changing demand and adjust capacity accordingly
Efficient resource use
- Standardise resource sets for efficiency in procurement and deployment
- Benchmark resource sets to set production targets and assist work
planning
Systematic planning and reporting
- Ensure that risks are adequately managed and specified service levels are met through selection of the most appropriate maintenance strategy
Service standards
- Prepare work plans in advance and let other people in your organisation or the community know what is happening
We can help you to provide reliable, consistent and timely services that satisfy community expectations within available budgets and using available resources.
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Operations management process
- Define services, tasks or activities
- Group services for efficient delivery
- Determine drivers of service demand
- Identify peak workloads
- Quantify workload changes
- Allocate resources in sets based on service definition
- Set production targets
- Develop & implement work plans
- Review
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Our operations management service provides comprehensive support in designing operations and aligning them with corporate objectives and strategy.
Capacity planning
- Forecast demand for services under different seasonal conditions and intensities of use
- Quantify the increase in resources needed to cope with peak demand periods
- Plan to increase and decrease capacity as required to achieve specified service levels
Resource allocation
- Efficiently allocate all available resources according to clear and agreed criteria
- Provide the data necessary for a business case to support adjustment of resource types and levels
Maintenance strategies
- Match maintenance strategies to the risk profile of assets or the service levels expected by the community
- Plan for reactive, routine and cyclical maintenance tasks
Communication
- Prepare work plans in advance and let those affected know what is happening
- Articulate clear and unambiguous criteria guiding resource allocation decisions within the operations management framework
- Our operations management services integrate fully with our TaskView©
service and are also complemented by the SHARP Maintenance ©
program.
- These services have been developed to assist field staff in focussing on key aspects of landscape maintenance to ensure that you manage risk, present landscapes attractively for use and provide appropriate customer service.
SHARP (Safety Hygiene Audit Requests Program) Maintenance©
- Focus on key aspects of maintenance to manage risk, present
landscapes attractively for use, provide customer service and
integrate with TaskView©.
- Life Cycle Management Plans
- Evaluate construction, maintenance, re-capitalisation, and replacement
costs and their optimal timing.
Service pricing
Services can be quoted on a fixed price or fee for service basis.
Additional services include —
Contract Support
- High-level, strategic planning and management of landscapes and open space areas to assist business units and contractors.
- TaskView™
- A fully integrated maintenance management system based on MS Access. Program work, incorporate audits, record completed work, report on all activities.
Risk Assessment & Control
- Profile risks in open space areas, select appropriate controls and integrate them with maintenance programs.
Development Consulting
- Design
- We help to carefully develop landscapes to achieve triple bottom
line outcomes
- Construction
- Proven project management systems ensure completion on time,
within budget and to the agreed quality
- Design & Construction
- Reduce construction time and integrate design and construction
risk
For more information contact Stephen Thorpe.
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