Australian Landscape Management client services are designed to assist client-side managers of contracts or in-house business units in providing high quality open space areas.

Our client service package will help you to;

• Perform contract conformance and op;erational system capability audits;
• Project manage capital works programs or specific projects;
• Develop strategic management plans or policy through effective consultative processes;
• Effectively identify and manage assets and risks associated with yourn open space system.

Have you ever considered that ...

• An independent and experienced point of view can be helpful in ensuring that agreed service levels are achieved or in resolving differences of opinion about contract performance.
• Understanding the systems capabilities of service providers is important in determining whether they can deliver the specified services, particulalry in relation to customer service standards and input into capital works planning.
• Capital work programs or large projects that are quickly implemented by teams have a better chance of attracting the attention of the best contractors at competitive prices.

Our team will help you to achieve your landscape goals.

Client services integrate fully with open space planning and design processes; management and planning; and day to day maintenance.

The benefits of our independent and experienced help include ...

Auditing

• Ensure that your service provider has the systems capabilty to plan and deliver services to your specification and to continuously improve throughout the term of the agreement;
• Make sure that customer service standards can be met every time.

Problem solving

• Proven problem solving processes ensure that effective solutions are quickly identified;
• Reassure your community that open space maintenance services are responsive and effective.

Relief staff

• Allow Australian Landscape Management to provide fully supported, experienced staff to implement your change management program or continue seamless service delivery during staff absences

Project management

• Our experienced designers will ensure that landscape architects prepare designs that fully meet your brief within budget and on time
• Implement your c apital works program quickly and obtain best value from the contracting industry.

We can provide expert and experienced staff in all areas of open space development and management to help you when required...

Some features of our client service package include ...

Contract evaluation and audit

Can your service provider really deliver what they say they can?

 

Our audits sytematically review;

• Service planning
• Resourcing levels
• Works programming
• Customer service, and
• Performance monitoring.

Problem solving

Do you have an effective and repeatable problem solving process?

Landscape management problems typically fall somewhere in a strategy-operations contiuum and a flexible process is required for resolution. We follow a rigorous process of;

• Problem identification
• Analysis
• Solution development
• Planning
• Implementation
• Evaluation

Project management

Do you have documented procedures?

 

Australian Landscape Management systems have been specifically developed for complex but comparatively low value projects that typify open space development.

 

Our experienced team are able to deliver outstanding value for money and projects are completed on time, to agreed quality and within budget. Our systems integrate fully with council processes for reporting and approval at all stages.

Our qualified and experienced staff use proven methodologies to help you develop and manage your open space to meet community expectations.

Service pricing

Our services are provided on a fixed price, fee for service or daily rate depending on the type of project and your needs.

Additional services available from Australian Landscape Management ...

Life Cycle Management Plans

Evaluate construction, maintenance, re-capitalisation, and replacement costs and their optimal timing.

Park Manager Tool Kit

A comprehensive and easy to use set of tools to assist in managing open space assets. Includes mowing, gardening and infrastructure maintenance activities.

Parks Maintenance Management System (PMMS)

A fully integrated maintenance management system based on MS Access. Program work, incorporate audits, record completed work, report on all activities.

Risk Assessment and Control

Profile risks in open space areas, select appropriate controls and integrate them with maintenance programs.

Policy Development

Develop effective policy frameworks for open space development and management. Optimise resource use, resolve conflicts and estabvlish common goals.

For more information about this service contact:

For more information contact Stephen Thorpe.