Australian Landscape Management to help you review service and establish Best Value for your community

We can help you to:

• Identify and provide a description of clear standards for current and future services
• Implement a comprehensive process of review, involving stakeholders/community
• Undertake operational planning and demand analysis
• Develop structured improvement strategies and systems to maximise stakeholder satisfaction

Have you ever considered that ...

• Landscape management, particularly of public open space, is a complex activity involving many activities, variable workloads and ongoing public surveillance.
• Alignment of operations design and council strategy requires explicit communication of required outcomes and the ability to allocate and control resources to achieve them
• Historically, landscape management has not emphasised operations management but now changing community expectations and customer service standards require improved performance.

We will help you to understand, implement and demonstrate best value.

Typical Best Value Process

Our best value services integrate fully with open space planning, development processes, management and day to day maintenance.

Benefits of effective service review include ...

Service Planning

• Identify appropriate services required by the community
• Determine appropriate service delivery models

Reliable and consistent service

• Identify service standards and use them to determine resource allocation and work plans
• Forecast changing demand and adjust capacity accordingly

Efficient resource use

• Standardise resource sets for efficiency in procurement and deployment
• Benchmark resource sets to set production targets and assist work planning

Systematic planning and reporting

• Ensure that risks are adequately managed and specified service levels are met through selection of the most appropriate maintenance strategy
• Prepare work plans and inform other people in your organisation or the community, so that they know what is happening

Typical Best Value Process

Our service review provides a number of specialist methodologies for implementing the actions associated with each step of the process.

Defining service standards

Writing specifications and defining standards which incorporate the Australian Quality Council Business Excellence Framework and other 'continuous improvement' tools.

 

Involving staff in the definition of current standards provides the basis for all improvement activities. After testing the current standards with the stakeholders, staff can then understand proposed changes and the relative importance.

Community/Stakeholder consultation

Through our association with Mr Peter Bone at A. C. Neilson, we conduct 'in park clinics' to complement our Best Value process. A qualitative approach is required and is achieved by taking a smaller focus group through a comprehensive process to understand their expectations. In this way, the most effective means to improve overall levels of satisfaction and enable better understanding of the change required, is achieved

Operational planning and review

A range of methodologies and programs to involve staff and enhance skills in:

• understanding the demand workloads
• planning and developing work programs
• planning for capacity and resourcing services
• control and monitoring the delivery of service

 

Our operations management services integrate fully with our TaskView© service and are also complemented by the SHARP Maintenance © program.

Structured continuous improvement

The main potential benefit associated with best value is the opportunity to target improvements to service provision that are meaningful to the community. In order to ensure these are implemented across all areas structured continuous improvement programs are required.

Service pricing

Services can be quoted on a fixed price or fee for service basis.

Additional services include ...

Contract Support

High-level, strategic planning and management of landscapes and open space areas to assist business units and contractors.

TaskView©

A fully integrated maintenance management system based on MS Access. Program work, incorporate audits, record completed work, report on all activities. [more »]

SHARP Maintenance ©

Focus on key aspects of maintenance to manage risk, present landscapes attractively for use, provide customer service and integrate with PMMS ©.

Life Cycle Management Plans

Evaluate construction, maintenance, re-capitalisation, and replacement costs and their optimal timing.

Risk Assessment & Control

Profile risks in open space areas, select appropriate controls and integrate them with maintenance programs.

For more information contact: Nick Graesser.